Frequently Asked Questions

Deep cleans run $199 to $899, recurring visits start at $149, move-out cleans start at $249 for a studio, and vacation-rental turnovers start at $159. Get your exact flat rate through our quote form.

Yes. Recurring visits are a set flat rate, based mainly on the number of bathrooms and kitchens, and the square footage. Weekly visits save 15%, and every-two-weeks visits save about 7%. We quote each service in advance so there are no surprises.

Yes. Weekly visits save 15%, and every-two-weeks visits save about 7%; monthly visits are full price. Contact us for a personalized quote.

We accept credit cards, debit cards, and e-transfers. Payment is due upon completion of each cleaning session.

Our cleaners do their absolute best to provide exceptional service, but there are certain things we cannot offer or guarantee. Liability, safety, and quality are considered at all times. Services we do not provide include: no lifting or moving of heavy items (refrigerators, stoves, tables, etc.); no moving vases, hung pictures, or other delicate items; we are happy to load your dishwasher, but cannot return dishes to cupboards once complete (to avoid breakage); cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a 2 ft. step stool; removing excessive pet hair from upholstery; cleaning exterior windows; removing strong odours (mould, animal waste, smoke, etc.); mould remediation; exterior work (siding, roofs, gutters, decks); cleaning inside dishwashers and washing machines; cleaning light bulbs; cleaning rodent- or insect-infested homes; removing excess paint from surfaces unless a post-construction clean is purchased; deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.); heavy marks or stains on walls, baseboards, or other painted surfaces (to avoid damaging paint).

No worries. You can pause or cancel recurring plans anytime — no contracts, no penalties. For individual appointments, we just ask for 48 hours' notice. Email us or call/text 778-404-7357 and we'll take care of everything.

For one-, two-, and three-bedroom homes, we typically send one cleaner. For larger homes with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one cleaner. In a hurry? Let us know, and we'll see what we can do.

Our customer service team is available Monday to Friday, 7:00 AM–8:00 PM, and Saturday and Sunday, 9:00 AM–5:00 PM.

Yes — all professional-grade cleaning supplies, products, and equipment are included at no extra cost. That includes our commercial-grade vacuum, microfiber mop system, eco-friendly multi-surface cleaners, glass and stainless steel polish, disinfectants, and specialty grout and tile products. If you prefer we use a specific product you already have, just let us know.

Absolutely. Many of our clients prefer this setup. For access, we ask that you provide a garage door code or a lockbox key. For security and consistency, our cleaners do not carry client keys with them.

Absolutely. We bring our own eco-friendly supplies, and they're included in every clean. If you'd rather we use a product you already have, we're happy to use your preferred products.

We provide services across Greater Victoria, BC, including Downtown Victoria, James Bay, Fairfield, Rockland, Fernwood, Oak Bay, Uplands, Cadboro Bay, Gordon Head, Saanich, Royal Oak, Strawberry Vale, Brentwood Bay, Willis Point, Sidney, Central Saanich, North Saanich, Esquimalt, Colwood, Langford, Bear Mountain, View Royal, Highlands, and Metchosin.

Yes, all of our cleaning professionals undergo thorough background checks before joining our team. Your safety and peace of mind are our priority.

Yes. We carry full liability insurance to protect your home and belongings. We're happy to provide proof of insurance upon request.

Consistency is one of our core values. We aim to assign a dedicated cleaner to your home whenever possible. Every Pearly's cleaner is trained to the same standard. Your home's notes (routines, tasks, anything to watch for, and where things live) are shared with the Pearly's cleaners who visit your home, through our scheduling app. If your regular cleaner is sick or away on vacation, we'll send a trained backup who has been briefed on your home's specific needs, and we'll notify you in advance.

Accidents are rare, but if they happen, we take responsibility. We're fully insured and will work with you to repair or replace items damaged during your cleaning. Please report any issues within 24 hours of your appointment (with a photo, if possible) so we can address them promptly. We also ask that you let us know before the cleaning if there are any fragile, unstable, or pre-damaged items (for example: loose fixtures, poorly hung frames, cracked décor, or items staged in place but already broken). This helps us clean safely and avoid accidental damage.

That's what The Pearly's Promise is for: if something's not right, we'll come back for a free re-clean within 48 hours.